Return & Refund Policy
Last updated: October 23, 2025
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
You’ll also need the receipt or proof of purchase.
Customers are responsible for all returns fees.
To start a return, please contact us at sokojoyeriard@gmail.com.
Returns must be sent to the following address:
Ave 27 De Febrero, Pontezuela al Medio, Santiago, Santiago, 51000, Dominican Republic
If your return is accepted, we’ll provide you with a return shipping label and detailed instructions.
Items sent back without first requesting a return will not be accepted.
Note: If your country of residence is not the Dominican Republic, shipping times may vary.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
We’ll evaluate the issue and make it right.
Non-Returnable and Non-Refundable Items
Certain types of items cannot be returned, including:
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to receive a replacement is to return your item first.
Once the return is accepted, place a new order for the desired item.
European Union 3-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason.
The item must be in its original condition, unworn or unused, with tags and packaging, and include the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, a refund will be issued to your original payment method within 15 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 20 business days have passed since approval, contact us at sokojoyeriard@gmail.com.
Items lost in transit (Lost packages)
We are not responsible for lost packages, if the package says delivered and you have not received you should contact USPS or the assigned carrier and file a claim with them.
